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The Senior Customer Support Technician position delivers support to end users in order to utilize Information Technology Services (ITS) programs efficiently and effectively in fulfilling business objectives.  This includes troubleshooting applications and software for all customers.  The Senior Customer Support Technician is also responsible for handling escalated issues (Tier 2) and working with the development teams to improve judicial applications.  Position resides within ITS.

The Senior IT Support Technician is a tier 3 position that supports all computer related functions within the Colorado Judicial Department.  The Senior IT Support Technician performs a variety of duties including, but not limited to, computer troubleshooting in an office environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom court related software.  Assists customers and peer groups with advanced troubleshooting, applications, and hardware installations.

Assists the Lead Network Architect in managing the activities and operations required to maintain the Colorado Judicial Department’s Network.  This includes ensuring the stability and integrity of the Branch’s data, voice, video, and wireless network services.   The Senior Network Engineer installs, configures, monitors, maintains, supports, and optimizes network hardware, software, and communication links.  The Senior Network Engineer also analyzes and resolves network hardware and software problems, and provides training where required.

Develops and coordinates the Colorado Judicial Department's communications, public education and information programs.

Serves as the staff authority on purchasing matters for the Colorado Judicial Department.  Oversees purchasing functions as requested or required to ensure compliance with Judicial Department requirements.

The Quality Assurance (QA) Analyst’s role is to develop and establish quality assurance standards and measures for the Division of Information Technology Services (ITS). Working within ITS project teams, the QA Analyst will ensure quality testing of all in-house or commercial-of-the-shelf (COTS) products.  The QA Analyst will apply end to end testing practices including writing test cases and scenarios that ensure the delivery of quality software.  They will also determine usage of and potentially create automated testing structures.

Performs as the Deputy Compact Administrator for Probation (DCAP) in conjunction with the Department of Corrections (DOC) to provide services and guidance to probation officers state-wide, the Interstate Commission on Adult Offender Supervision Office (ICAOS) along with all 50 states and the territories of District of Columbia, U.S. Virgin Islands and Puerto Rico on matters concerning the Interstate Compact for Adult Offender Supervision ICAOS.  This includes managing specific programs to develop improved managerial procedures and practices in the Colorado Judicial Department’s probation business as they related to the ICAOS and the Interstate Compact Offender Tracking System (ICOTS).

The Benefits Specialist is responsible for the administration of statewide health and benefit programs for the Colorado Judicial Department and provides additional administration in the Department's total compensation programs and processes.

Participates in program or project management in the Division of Probation Services to improve managerial procedures and practices in the Colorado Judicial Department’s probation business.